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Ari on Business

Natural Law #7: Successful businesses do the things that others know they should—but generally don’t

While business books often focus on some stroke of Steven Jobs-like genius, I think that more often than not the real genius is mostly in doing the sort of drudgerous stuff that anyone who really … Continued

Ari on Business

Natural Law #6: If you want great performance from your staff, you have to give them clear expectations and training tools

This concept is the core of Zingerman’s Training Compact, which we developed under the leadership of Maggie Bayless, managing partner at ZingTrain, back in the mid-’90s. We’ve been working to live up to it—if imperfectly—ever … Continued

Ari on Business

Natural Law #5: If you want the staff to give great service to customers, the leaders have to give great service to the staff

This rule is less obvious and probably less widely accepted than some of the others. But it’s every bit as important. It’s one of the key tenets of Servant Leadership, which is the core of … Continued

Ari on Business

Natural Law #4: People do their best work when they’re part of a really great organization

I suppose there have been times in history, like during the Great Depression, when people would take just about any job they could get. But unless your vision is to be the only person active … Continued

Ari on Business

Natural Law #3: Without good finance, you fail

This one is so widely accepted that I almost didn’t include it on the list. But you know what happens when you “assume,” right? Plus it’s quite possible to fulfill most or all of the … Continued

Business

What Do Small Businesses Need to Survive?

Zingerman’s co-founder Paul Saginaw recently appeared on an MSNBC panel discussion on the state of small business and the 2012 election. Host JJ Ramberg brought together small business owners from around the country to discuss … Continued